Predictive Dialer software automates matching and dialing of groups of telephone numbers for a variety of business or organizational purposes. Predictive dialers feature sophisticated algorithms that enable the software to predict the viability of reaching a right party as well as routing that party to an available agent.
A cloud-based predictive dialer provides the functionalities of a traditional predictive dialer without requiring installation on the local device and reduces the dependency on the hardware.
A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.
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Predictive dialers can save agents time by eliminating the need to dial numbers manually.
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Predictive dialers use mathematical formulas to predict both the average time it will take for phone calls to be answered and agent availability, and adjusts the dialing rate accordingly. Predictive auto dialer software learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly.