Why Choose Neotel
Stop wasting time on manual dialing and managing leads. Neotel Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Make It Happen With Neotel
Outbound Contact Center Features
Learn how you can leverage Neotel’s advanced automated dialer technologies to boost your contact center’s productivity.
Using the Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.